Archive for August, 2008

Recently we (sadly) had to say goodbye to 1st line support engineer Dan Wagstaff who joined us last year for his year out support-desk experience. We wish Dan all the luck for the future and his next year, hopefully he will be back when he has passed his University degree.

Dan’s replacement Michael Panjanaden joined us two weeks ago and is just starting to pick up some of the 1st line calls. Mike is (like Dan) a polite helpful young guy who is directly supported by the 2nd line technical guys. Mike is a bright fast thinking guy so it won’t take long for him to grasp your support requirements.

Finally its worth noting in this post that the 1st line guys are completely supported by experienced 2nd line support. The 1st line guys are instructed not to tackle anything that is out of their depth or issues that are particularly complex, complex technical issues are ALWAYS worked on in conjunction with 2nd line support.

Good luck Mike.

We don’t keep it secret and most of our customers know that Intercell Solutions have been using Apple MacOSX computers from our inception - we are proud to be different and after all they-just-work! In the last year we have been checking out the new Apple MacOSX Leopard Server. We have been testing it in heterogeneous networks to test its ability to mix with Windows, UNIX and MacOSX environments. As ever Apple have pulled it out of the bag making everything work perfectly and seamlessly, setup is relatively straight forward for an IT specialist, ongoing administration is simple, the graphical user interface (GUI) is a dream to work with.

Click here to read more about the amazing MacOSX server.

One of the big things our customers look for in a server is for their Windows desktops to access files, folders and printers in a simple way. Leopard Server has full domain control built in, which means hot desking and server controlled login works out of the box.

One of the most exciting features of the server is the new TimeMachine feature. Only once in my life of IT have I got excited about a piece of backup software and that is with TimeMachine - TimeMachine takes backup to the next level. Snapshots of the system happen every 60 minutes automatically in the background whilst the system is still fully functional. With TimeMachine you have complete piece of mind.

When it comes to restoring information from the backup it is a breeze. You click the TimeMachine icon in the dock on your server and you are presented with an outer-space like window, a time-line on the right, and arrows to help you perform your search for files - literally anyone can restore files and folders from a backup!

Click here to read more about TimeMachine.

We are in the process of rolling out Apple Leopard server to our clients at the moment. If you would like to find out more drop us a line and an account manager will be more than happy to demonstrate the power and advantages to your business.

Our VoIP telephone systems are going from strength to strength. Many of our new and existing I.T. clients are now taking advantage of the powerful features and huge savings of KomplettPBX. We have installations in call-centres, worldwide branch offices and simple straight forward replacements for traditional telephony systems - a truly modular system.

NEW! Many of our customers were asking for integration with Outlook and in general their desktop PC’s - the ability to see inbound calls as they arrive, call directly from Outlook, a receptionist overview of all extensions on the telephone network and even instant messaging between users and PC’s. KomplettPBX now delivers Hudlite functionality in version 2.0 of our PBX software. In most cases it is a simple upgrade to the latest version, which delivers hundreds of new additional features.



Click here to read more about Hudlite and the functionality it delivers.

Reduced call-charges - we are currently negotiating a better deal with our carriers to deliver lower call charges to our customers, we will keep you posted on this one, it could make a big difference to the already very low call charges available on our VoIP systems.

Committed to low support charges - we have compared our telephone system support charges with our competitors and in most cases we are 50% cheaper per annum! The reason for this is the reliability and ease of use of the systems we install. Admittedly the bedding in period can be a complicated process (this depends on our clients requirements) but following this we find our clients are more than happy about the feature rich system and decision they have made - after all most of our new installs have come from recommendation.

Finally we would like to thank you for your continued support and if you would like further information about Hudlite the desktop telephony integration software or indeed the feature rich KomplettPBX phone system your account manager will be pleased to advise you accordingly.