Archive for January, 2009
Proactive IT Support Podcast Episode 1
Posted by Tim A Hall-Woodcock in theitguys.co.uk Podcasts on January 14th, 2009
Tim Hall-Woodcock highlights some of the benefits of Proactive IT Support with theitguys.co.uk.
This is an audio Podcast - click the play button to listen.
Length of podcast: 5 minutes 57 seconds
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Proactive IT Support
Posted by Tim A Hall-Woodcock in theitguys.co.uk Blog on January 6th, 2009
we look after your IT leaving you to look after your business
Proactive IT Support
Back in October 2008 we reviewed our support services as we were being asked by clients to provide better value. Our clients wanted to know why we only came to see them once a year and why we didn’t provide regular health checks. Of course we have always be available in a reactive way but we had to consider what it was that a. a customer would pay and b. how far we should go. After a little thought about our structure and lots of consultation with a few selected clients we were able to formulate a list of services that our clients could work with and afford.
Since launching the Proactive IT Service we have seen a big drop in reactive support - no longer are we bombarded by telephone call after telephone call as we are picking up the little niggles (or sometimes big problems) on our regular monthly visit. To find out a little bit more you can look here or download our PDF flyer.
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