Posts Tagged theitguys.co.uk

sales-i provide forward thinking sales acceleration software using software as a service for delivery to their customer base. Their software analyses sales patterns and provides realtime, up-sell opportunities and increased buying behaviour, which leads to customer focused profitable selling!

sales-i and their team of Sales Executives have used KomplettPBX, which is based on Asterisk and trixbox from theitguys.co.uk for a couple of years now. KomplettPBX is a telephone system that is packed with powerful call-centre style features and affordable to any size of company.

Paul Black CEO of sales-i is always striving to improve his company and its facilities and if Paul can realise a saving by switching his supply, like any astute businessman, he will!

Paul came to me with a problem; the sales-i sales team use telephone system based conference facilities in the USA to provide a client voice meeting location for training and demonstrating the sales-i software. 20 or so clients dial a toll-free number and join the conference with sales or training staff from sales-i.

The problem with this is the high cost of the US conference facilities. It is a rented service and in the US it is expected that the host (sales-i in this case) pays for the clients call. 20 users for over an hour plus the calls from the UK times by a few conferences per day into the facility amounts to a small monthly fortune. Especially as the business is growing rapidly through the success of the sales-i automation software.

KomplettPBX and Asterisk have the ability to provide conference facilities, effectively meeting rooms for clients or anyone with the available PIN and number to dial in to the system to converge or collaborate together. As the system is VoIP (Voice over IP - calls travel over the Internet) based we could effectively trunk calls at no cost from the USA straight in through the VoIP interface. So using a company in the USA called www.tollfreeforwarding.com who provide numbers for any state in the US, we registered a telephone number for sales-i demonstrations and one for training. Two conference boxes were added to the phone system and the numbers directed in.

Paul Black now enjoys big savings every month, plus he now has more control over the conference  facilities. Additionally, every conference call is recorded and can be played back and used for training purposes.

This post demonstrates just one of the thousands of features on the KomplettPBX phone system from theitguys.co.uk. If you are looking to make savings or improve your telephony facilities or if you need bespoke telephony consultancy services then call 0845 004 6789 to discuss your requirements.